How long will it take for my order to be manufactured and shipped: Manufacturing lead times are provided on the product page and are estimated durations. Please keep in mind that lead times are subject to change without notice and are not guaranteed. While we strive to ship orders within the estimated lead time, delays may occur due to factors beyond our control, such as third-party delays, natural disasters, or unforeseen circumstances.
Can I cancel my order: If you wish to cancel an order that has not entered production, a 5% fee will be applied. Once an order has been prepared for laser cutting, it is considered to be in production. Cancelling an order that is already in production will incur a 20% fee.
Delivery Time: Once your order has been manufactured and shipped, delivery typically takes 2-5 business days depending on your location.
Why is my order taking longer than the lead times displayed above: The average lead time is just that - an average. It is calculated based on a group of orders, where the total lead time is divided by the number of orders. Consequently, some orders may have a lead time shorter than the average, while others may take longer. It's important to note that a longer lead time for certain orders does not necessarily indicate an issue with the production process. Several factors can influence the lead time of an individual order, including product complexity, raw material availability, and production equipment efficiency. Additionally, unexpected events like equipment breakdowns or delays in the supply chain can also affect lead times.
EASY RETURN OR EXCHANGE OPTIONS
At DirtBound, we strive to make returns as easy as possible for our customers. We offer the following three options:
STANDARD RETURN: Return your item for a refund, store credit, or exchange.
RETURN IN-PERSON: You may return your item at our Chisago City, MN warehouse.
EXPRESS EXCHANGE: If you need your new item quickly, call 651-257-2080 and ask for the "Express Exchange". We will expedite your new order and help you make arrangements for the return. Please note that you will be charged for the new items when the order is placed and credited for the returned items once they are received and inspected.
RETURN POLICY
To be eligible for return, items must be unused, in original packaging, and in resalable condition. Returns must be made within 30 days of receipt and must have an RMA number. A restocking fee of up to 25% may apply. Shipping and handling charges, labor fees, installation fees, and other charges are non-refundable. DirtBound is not responsible for any consequential damage to vehicles, and the customer is responsible for return shipping.
NON-RETURNABLE ITEMS: The following items cannot be returned: installed products, opened electrical products, custom items, closeout or clearance items, and special order items.
SHIPPING CLAIMS: All shipments should be inspected upon delivery. If a package is damaged, it should be reported to the delivery person at the time of delivery or within 10 days. Claims cannot be made after 10 days. If the shipment was sent by FedEx, report the damage to FedEx to initiate the claim process. If the shipment was sent by USPS, report the damage to USPS. After initiating the claim, contact us at 651-257-2080 for further assistance.
