How long will it take for my order to be manufactured and shipped: Manufacturing lead times are provided on the product page and are estimated durations. Please keep in mind that lead times are subject to change without notice and are not guaranteed. While we strive to ship orders within the estimated lead time, delays may occur due to factors beyond our control, such as third-party delays, natural disasters, or unforeseen circumstances.

Can I cancel my order: If you wish to cancel an order that has not entered production, a 5% fee will be applied. Once an order has been prepared for laser cutting, it is considered to be in production. Cancelling an order that is already in production will incur a 20% fee.

Delivery Time: Once your order has been manufactured and shipped, delivery typically takes 2-5 business days depending on your location.

Why is my order taking longer than the lead times displayed above: The average lead time is just that - an average. It is calculated based on a group of orders, where the total lead time is divided by the number of orders. Consequently, some orders may have a lead time shorter than the average, while others may take longer. It's important to note that a longer lead time for certain orders does not necessarily indicate an issue with the production process. Several factors can influence the lead time of an individual order, including product complexity, raw material availability, and production equipment efficiency. Additionally, unexpected events like equipment breakdowns or delays in the supply chain can also affect lead times.