What is the manufacturing process? All DirtBound Products are manufactured by hand at our Center City, MN fabrication shop.
All orders are manufactured and fulfilled in the order they are received (First In First Out) oldest to newest and lead times may apply.
What are the manufacturing lead times? Due to COVID-19 causing supply chain delays and an industry wide surge in purchases, shipping times are longer than usual.
Please, be patient and understand our manufacturing and shipping team is working as fast as possible to get orders out the door and to you as quickly as possible.
ALL LEAD TIMES ARE SUBJECT TO CHANGE AND ARE TO BE USED AS AN ESTIMATE ONLY DUE TO COVID-19 WE ARE NOT GUARANTEEING SHIP DATES AT THIS TIME
Can I cancel my order? You may cancel your order within 2 days for a full refund, after which a 15% cancellation fee will apply.
Do you have any shipping guarantees? We're so sorry, but we cannot guarantee that your order will arrive by a specific date. When customers have a tight deadline, especially one that is coming soon, we always suggest that you order well in advance because we do not guarantee orders arrive by a certain date.
How long will it take to get my order? It depends on where you are located. Once orders are manufactured, processed and shipped they will normally deliver in 2-5 business days. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your shipping confirmation email.
Can I return my product? We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Items returned in not new condition will incur a restocking fee up to 25%.
Still have questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.