Hand Built in the USA!

Returns

We have a 30 day return policy, all product returns are subject to a 20% restocking fee. All returns require an RMA number, please contact us prior to returning any items as we don’t accept returns without a RMA.  Any item returned without RMA will be held for 7 days and then returned to stock. 

  • In order for items to be returned, they must be in new condition
  • Shipping and handling charges are non-refundable, customer is responsible for return shipping
  • Labor, installation, surcharges, or other applicable fees from the original order are non-refundable
  • Custom items, painted items, and installed items are non returnable

Cancellations

All orders have 48 hours to cancel for a full refund. If the cancellation is after 48 hours there will be a 15% cancellation fee (of the full retail price) of the item being canceled. For Group Buys on web forums, all sales are final once your payment is received and you cannot cancel the order.

Refunds

Refunds can take five to ten business days for the transfer of funds. All credit card payments will be refunded to the original card provided.

Shipping Claims

All shipments should be inspected on delivery. Damaged packages should be reported to the delivery person at time of delivery, or within the first 10 days. No shipping related claim can be filled after 10 days.

  • Damaged FedEx shipments should be reported to FedEx to initiate the claim process. 
  • Damaged USPS shipments should be reported to USPS to initiate the claim process. 

After initiating the claim please contact us at 888.450.3588 for further assitance.